The The Impact of Mobile Payments on the Performance of SMEs Using the Technological, Organizational, and Environmental (TOE) Framework
Keywords:
Mobile Payment, Technological, Organizational, EnvironmentalAbstract
The presence of SMEs in the Indonesian economy has contributed to the country's economic development. The business world is now embracing innovations such as digital payment methods. The growth of mobile payments in Indonesia has been significant over time. The aim of this research is to examine the factors that influence mobile payment adoption in enhancing the performance of SMEs. This study focuses on the technology, organization, and environment contexts. Approximately 144 samples were collected and used as data for this research, targeting SMEs in the Klaten region. The results of this study indicate that technological factors (Cost Effectiveness and Security Concern) have a positive impact on mobile payment adoption. However, organizational context, specifically Innovativeness, does not influence mobile payment adoption, while Entrepreneur Orientation has a positive impact on mobile payment adoption. Additionally, environmental factors (Competitive Pressure and External Support) positively influence mobile payment adoption. Finally, mobile payment adoption positively affects firm performance. This research contributes valuable insights for SMEs to integrate mobile payment into their businesses.
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